FAQ

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Returns/Exchanges

How do I return or exchange a purchase?
We make returns easy. Simply follow the instructions found here: Return + Exchange Policy.

I am unable to return my item because of final sale, but when I purchased it was not?
We have you covered! If your order qualifies for a return or exchange within our standard 30-day window, just shoot an email to info@inheritco.com and we will take care of it for you!

How long does it take for me to receive a refund from a return?
You will typically see a credit to your account in about 5–10 business days after the date the refund is initiated. Keep in mind that it may take longer for the credit to show on your credit card statement, depending on the card issuer.

BOGO Sale Returns If you return anything purchased during a BOGO sale, the discount will be split proportionally based on purchase price between the item you kept and the item you return, and you will be refunded accordingly. This is automated and calculated by our system. We cannot combine, adjust, cancel or add to existing or future orders.

Can I return a sale item?  All items marked final sale are ineligible for return.

Shipping

How long does shipping take?
On domestic orders, if you ever need your items sooner than our standard 3-7 business days shipping, you can always select expedited shipping for an additional fee. Also keep in mind that Black Friday and Christmas rush, Post Office holidays or other sales may delay this process. Know that we always do our best to fulfill your orders as quickly as possible. Our orders are shipped standard via First Class or Priority Mail depending on weight. All domestic orders $125 and over ship FREE. You’ve got to love that! For orders under $125, we charge a flat rate of just $8.00 for Standard Shipping via USPS. 

Does Inherit ship internationally?
We sure do! Our international orders ship via UPS or USPS. When your package leaves our doors, we will email you a tracking number so you can keep tabs on your items through every step of the journey. For more information on costs and turnaround times, be sure to check out our Shipping Page

Orders

Can I cancel or change my order?
In most cases, because we ship out orders so quickly, we are unable to cancel or change any orders. That said, we encourage you to reach out immediately if any part of your order was incorrect or made in error. We’ll always do what we can to assist. We also offer no-hassle returns so we’ll make sure you are taken care of. We are here to help.

I received a damaged item or faulty item, what should I do?
Please inspect your items immediately upon arrival!  In the off chance that something doesn’t seem right, claims for damaged or faulty items must be reported within 7 days of receiving your items to ensure proper credit. 


Defective or damaged items process:
Take photos of the defective or damaged item with tags on and the damaged/defective area.

Email your images to info@inheritco.com. Please indicate defective or damaged in the subject line. Also, include your order information. First + last name, order number, and defective/damaged product name.

You will receive a response from our customer care team!

Retail Store

Can I visit your retail location?
Nothing would make us happier, we love to meet new customers! Our store in Morris, MN is open to the public Monday - Wednesday from 10am-5pm, Thursday from 10am-7pm, Friday from 10am-5pm and Saturday from 10am-4pm. Map it here: Inherit, 702 Atlantic Avenue | Morris, MN 56267

How does local pick up work?
When checking out online, simply choose the local pick-up option. (note: it will only be an option to choose if you have a Minnesota address). 

Once the order is ready, you will receive an email notification. Pick-up can happen in minutes, but be sure to leave a little extra time to browse in our store. You’ll be glad you did.

Sale

When is your next sale?
The best way to stay in-the-know is to get our email newsletter. Subscribers have early access to sales, new products and news. First time subscribers also get a coupon code on their next purchase. Nice! Sign up here.

The item I just ordered went on sale, can I get the new sale price?
Great question! We totally understand how easy it can be to miss end dates on a sale,  but unfortunately, out of fairness to all of our customers we are not able to extend sales + promotions beyond the end date or apply to past or future purchases. This means we won't be able to give sale pricing or refund shipping on items already purchased before the sale begins, or after it ends. Since we love a sale just as much as you do, please be sure to sign up via text and/or email to get notified of future discounts and we will be sure to remind you!

Can I use more than one discount code?
Sorry, no. When sales and discounts are happening, you can only apply one discount code upon check out. 

Can I return a sale item? Sorry, no. All sale items are final sale and cannot be returned or exchanged.

Other

My size is sold out in the item I desire. Will you be restocking it?
There is an option to sign up for an email notification if and when we restock a product!  Be sure to sign up to get notified as soon as it is available!   

Do you have a uniform size guide?
Because we carry a variety of brands at Inherit, we are unable to offer a universal size guide. The best resource will always be the sizing guide and measurements featured on each product page.

Still unsure about which size to choose? Reach out any time and we will be happy to offer advice. Send us an email or give us a call. We love to hear from our customers. We also value your feedback if you ever find an item runs a little larger or smaller than expected. 

Can I return a sale item?

All items marked final sale are ineligible for return.

What do I do if an item has shrunk after washing?

Due to the fact that we can't verify if the item washing instructions were followed; once an item has been washed it is considered *FINAL SALE* and is ineligible to return for a refund. We recommend checking all items for specific care instructions (hand-wash items should be washed by hand, never machine washed) before washing.

How do I collaborate with you? Do you ever work with bloggers or influencers on instagram?
We love to partner with amazing influencers who share our passion. To get the ball rolling, please email info@inheritco.com and we will get your request sent to our creative director who will follow up if it seems like a good fit.

Don't see the answer to your question? Contact Us!